1 Message
support ticket
I have an open credit escalation support ticket, [Edited: Personal Information], opened 1/17. What is taking so long?
1 Message
I have an open credit escalation support ticket, [Edited: Personal Information], opened 1/17. What is taking so long?
XfinityDena
Official Employee
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3.2K Messages
3 months ago
Thank you for reaching out @user_3bved2 Investigations can take time when it comes to credit requests depending on the amount, and situation especially if going outside policy. I am happy to take a look at the account and dig into your ticket and credit request.
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XfinityDena
Official Employee
•
3.2K Messages
3 months ago
@user_3bved2
Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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