SUPPORT !! Reversed payment from a DEC 16

I paid you guys off so I didn't owe anything , Dec 16th you got $116 and then Jan 7th you got $144. My balance was $116 for February 6 ! Of course my SERVICE IS SUSPENED! Saying you reversed the paymmebt from DECEMBER 16 ? Mind you not nothing is owed on my bill now lol this company is a joke ! NOW IM MCDONALDS BECAUSE OF A REVERSED PAYMENT FROM OVER A MONTH AGO THAT STILL WAS TAKING OUT OF MY BANK ! I need support asap