Visitor
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1 Message
Support getting refund after closing account
I found that I’ve been being charged since suspending my account when I moved. I talked to live chat support who said they were escalating a ticket to issue my refund after confirming the was no service use on the account since then.
They said to return the equipment which I did the same day I talked to support. However, now I’m locked out of my account for support assistance but it does show no open tickets and the chat bot doesn’t recognize the ticket support gave me yesterday.
The reason I’m here is because I recently had surgery and can’t use the phone. Is there a way to contact support through email or chat or even here to continue the ticket?
XfinityJon
Official Employee
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832 Messages
9 hours ago
Good evening NYRanger_we would be more than happy to assist you with this. I will need some additional information.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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