Supervisor ticket and his word not complied

Supervisor Adam entered Ticket # [Edited: "Personal Information"] to set our account back to the way it was on the June 11 statement, which is the way it was =until it was changed on June 17 from -$102+$30 on 7/2 AutoPay date = -$72.00 "No Payment Due". I checked and, instead of changing the Autopay back to -$72.00, someone changed it instead to +$30.00. Upcoming charges shows only the $30.00 charge for Jul 15 - Aug 14 service on the August 2 Autopay date. It needs to be corrected back per Supervisor Adam's Ticket # [Edited: "Personal Information"] and per Adam's word to me.

Responses

XfinitySara

Official Employee

•

1.8K Messages

2 days ago

Hey there, @user_i9w3jv! Thank you for taking the time to post your billing concerns on our community forum. I'm sorry to hear about the trouble you've had getting this addressed, and I'd love to see what our team can do to help! We're great to work with because we are experts in all areas of your account, including the billing details, and it would be my pleasure to take a closer look at things for you today. Could you please send our team a direct message to continue?

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Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

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Billing

user_i9w3jv

Supervisor ticket and his word not complied

XfinitySara

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