Visitor
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1 Message
Supervisor PLEASE!!
I cancelled part of my services from xfinity, but they continued to bill me for several months. I have called and chatted with xfinity, but can’t get them to take off charges!! I received a text today saying they would discontinue my services if I didn’t pay right away. Why won’t the listen to me? I cancelled, they didn’t remove charges… I don’t owe the bill. I have continued to pay my remaining services which I kept. More than 25 years with Comcast and I can’t even get to a supervisor. I am so frustrated!!
CCCassandra
Problem Solver
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502 Messages
2 years ago
Thank you for visiting us on the Xfinity Forums for assistance with checking into this account disconnection, @BJKDHKS. I'm sorry to see that's happened and can understand how frustrating it would be. Our team would be happy to check into this further here. Can you please send us a direct message with your first and last name and address to get started?
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message" icon (top right corner)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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