Wednesday, June 12th, 2024 4:06 PM

Superfluous Cancellation fees

Dear Xfinity Customer Service,

I hope this email finds you well. I am writing to address an issue regarding the cancellation charges associated with my Xfinity account.

Recently, my household made the decision to cancel our Xfinity services. This decision was made proactively and in accordance with the terms we understood, which did not include an obligation to pay cancellation fees. However, we were surprised to learn about the charges we are now facing upon cancellation.

While we understand that there may be fees associated with cancellation, we believe that the amount currently being charged is disproportionate to the circumstances. Given our previous understanding of the agreement, we are requesting a reduction in the cancellation charges.

Additionally, we were concerned to hear about the possibility of being sent to collections if the fee is not paid. We find this unfair, particularly because there was no prior attempt to charge the account. We would appreciate clarification on this matter and urge reconsideration of the charges.

We are willing to cooperate and settle this matter amicably. Therefore, we kindly request your assistance in reviewing the cancellation charges and adjusting them to a more reasonable amount. We valued the services provided by Xfinity and hope to resolve this issue satisfactorily.

Thank you for your attention to this matter. We look forward to your prompt response and resolution.

Official Employee


1.1K Messages

1 month ago


JbHouse123 Good morning! We appreciate you taking the time to reach out to our Community Forums Team to address your concerns regarding your early termination fees. Having a clear understanding of your charges, along with being able to close out your account seamlessly is important. While we hate to lose you as a customer, we understand circumstances can come up from time to time impacting customers needs. I'd be happy to take a closer look at your account and fees, and see if we can get this squared away for you today. Can you please send a Direct Message with your name, and the service address we will be working with today? 
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it


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