U

Visitor

 • 

2 Messages

Thursday, March 7th, 2024 5:05 PM

Closed

sudden cost increase right after 1 year contract begins

Hi

I just had 1 year contract in Feb, 2024. Then I found out that the price will increase starting in March.
Contract means to set a service period and price for both the customer and Xfinity. Would you please help me with this?

Expert

 • 

110.4K Messages

1 year ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee

 • 

1.9K Messages

1 year ago

 

user_d2d72d, Thanks so much for reaching out to Xfinity Support. We would be happy to assist you with finding a new promotion. Please send us a DM with your name and full address by doing the following: 

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

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