Visitor
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2 Messages
Sudden change in internet rate
Hello,
As appears to be a common experience among Xfinity customers, I was hit with an increase of more than $40 on my upcoming monthly bill for Xfinity fast internet.
As far as I can tell, my household received no advance notice of this change, and I'm confident it isn't connected to the expiration of any promotional deal. In my 3+ years of being an Xfinity customer, there have been a few small issues, but nothing like this has ever happened without warning.
I've appreciated the help I've received on these forums before, and I'd rather not deal with the hassle of seeking out a cheaper internet provider, so I'd like to know if there are any avenues I can explore for getting my charges back to a more reasonable rate, or if this is out of my control.
XfinityRay
Official Employee
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4.3K Messages
25 days ago
Hi there, @user_pf4amu! Thanks for taking the time out of your day to reach out about your monthly bill amount. Your statements can be found in the Xfinity app or on our website, https://www.xfinity.com/support/articles/viewing-your-bill-online-ecobill. We list how long your promotion is good for in green writing under your plan. You can also view any other changes that affected your bill so you understand what makes up the total, https://www.xfinity.com/support/articles/new-bill-design.
We can check on promotions with you. We want your package to be a perfect fit for your household needs and at the lowest possible rate. You are in good hands! We like things at your fingertips so you can also look at plan options and make changes by signing in at our handy Plan Builder, https://www.xfinity.com/planbuilder.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1….
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