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user_8xvazb
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Tuesday, September 10th, 2024 12:48 PM

Substantial bill increase

Katie [Edited: "Personal Information"]

my bill increased $62 at promotion end. That is an almost 80% jump with no additional services/upgrades. I would like to be put on another promotion, as this increase is ridiculous. Please advise.

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2 months ago

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EG

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107.1K Messages

2 months ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityJamesC

Official Employee

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1.7K Messages

2 months ago

Greetings, @user_8xvazb! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about finding a new promotion. You have definitely come to the right place for assistance.

 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

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user_8xvazb

2 Messages

@XfinityJamesC​, hi! I do not see either direct message icon or a bell icon (I’m sending this from iPhone). Please advise.

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2 months ago

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XfinitySara

Official Employee

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1.3K Messages

No worries, @user_8xvazb! Thanks for letting us know. We may have to clarify our instructions for sending a direct message. But first, I know how important it is to maintain the level of service you need while managing a budget, and would be happy to help however I can! Have you checked out our Plan Builder by chance? You may also try shopping Xfinity Deals online (just make sure to click "Sign in here" first) or simply log in to My Account and you can manage your services that way!

 

We recommend starting online if possible since some promotions are exclusively offered online-only :) Otherwise, our team typically has access to the same options you see while logged in to your account. And keep in mind that you don't always need to make any "changes" other than selecting the same service(s) you already subscribe to, in order to see any applicable promotional rates being offered. You may just not see the total estimated monthly bill until you proceed to the order summary (before approving any changes and placing your order). Please let me know if this helps!

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2 months ago

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