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subject:%20Dispute%20of%20$100%20Technician%20Fee%20-%20Lack%20of%20Disclosure%20&%20Senior%20Accessibility%20Request%0AHello,%0AI%20am%20wr
Subject: Dispute of $100 Technician Fee - Lack of Disclosure & Senior Accessibility Request
Hello,
I am writing to formally dispute a $100 technician service fee that was applied to my account following a recent home visit to replace a battery in my Xfinity Home sensor. I am requesting that a billing supervisor review this case and issue a $100 courtesy credit to remove this charge immediately.
I am a senior citizen with physical mobility and reaching limitations. Because the sensor is mounted out of my safe physical reach, I am completely unable to change the battery myself. I called for assistance in good faith, and at no point before or during the scheduling of the technician visit was I informed that changing a system battery would trigger a $100 professional service charge.
Charging a vulnerable customer a $100 fee for a basic safety maintenance task due to a physical accessibility barrier—without any prior disclosure or consent—is not reasonable.
As a loyal customer, I ask that you look into my account, review the lack of prior fee disclosure for this visit, and credit the $100 back to my balance.
Thank you for your time, understanding, and prompt assistance with this matter. I look forward to your response.
EG
Expert
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122.6K Messages
4 hours ago
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRaul
Official Employee
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3.2K Messages
4 hours ago
@user_4t1k3w Thanks for reaching out to us via Forums. I would be more than happy to review your account to see what we can do to resolve your billing concern. To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper right corner of the page. Click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Here's a link that includes a guide on how to send a DM https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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