Subject: URGENT: Ongoing Failure to Cancel My Xfinity Account

Dear Xfinity Customer Service,

I am writing out of extreme frustration regarding my repeated and unsuccessful attempts to cancel my Xfinity cable service. This experience has been completely unacceptable, and I expect immediate action.

I first submitted my cancellation request on January 6, 2026, and received an email confirmation (attached). Despite that, I was billed again. On January 20, after receiving yet another statement, I called customer support to confirm the cancellation. The representative informed me that the account had not been canceled. They claimed to correct the issue and provided me with a cancellation number, which is listed below, along with a promise of a billing credit for unused service.

Yet here I am, nearly two months later, still being billed — including a past due notice in mid-February. When I called again today (February 22, 2026), another representative told me the account was still active. This agent gave me a new cancellation number and said the cancellation would now be backdated, and that I might not receive final confirmation until March 17.

Let me be clear: expecting a customer to spend nearly three months trying to cancel a simple service is absurd. I have done my part multiple times, and the repeated failures are entirely on Xfinity’s side. I demand that you:

• Immediately verify that my account is fully canceled as of my original request date, January 6, 2026.

• Issue a corrected final bill that reflects the appropriate cancellation date.

• Process reimbursement for any charges incurred after that date.

I expect written confirmation that my account has been properly closed and resolved by March 1, 2026.

Account number: XXXXXXXXXXXXXXX5412
Cancellation numbers: