Subject: Request for Executive Billing Investigation – Unauthorized Xfinity Withdrawals

To: Comcast Executive Customer Relations

I am requesting a formal investigation into unauthorized electronic withdrawals that have been deducted from my Columbia Credit Union checking account.

I have been a longtime Comcast/Xfinity customer and currently have legitimate Xfinity services, including my internet service and Xfinity Mobile service for five phone lines. While reviewing my bank statements, I discovered numerous additional Comcast/Xfinity withdrawals that do not correspond to my authorized bills.

After comparing my bank statements with my Xfinity billing history, I identified $1,222.54 in withdrawals that were not authorized charges for my account.

The unauthorized transactions include multiple dates and varying amounts, including but not limited to:

• $30.00
• $38.00
• $40.00
• $90.29
• $135.29
• $151.24

These withdrawals appear on my bank statements under descriptions such as:

• COMCAST/XFINITY 800-266-2278 ORUS

• XFINITY MOBILE 888-936-4968 PAUS

• COMCAST-XFINITY 800-266-2278 – CABLE SVCS

I have prepared a detailed spreadsheet identifying each transaction.

When I contacted Xfinity Customer Service, I was informed that there was "no record" of these payments. However, these transactions clearly identify Comcast/Xfinity as the merchant. Because the payments were processed under Comcast's name, I respectfully request that Comcast conduct a full payment investigation.

Specifically, I request that Comcast:

1. Identify the Xfinity account(s) that received each of these payments.
2. Determine how my bank account became associated with those payment transactions.
3. Remove my bank account information from any account other than my own.
4. Reimburse me for any payments that were not authorized for my account.
5. Provide me with a written explanation of your findings.

I am also working with Columbia Credit Union to obtain the ACH trace numbers and originator information associated with these transactions to assist in your investigation.

I appreciate your prompt attention to this matter and look forward to resolving it quickly. Please contact me at your earliest convenience.