Subject: Immediate Refund Required for Undelivered Services 6-23-2026 still no service

I am contacting you regarding a serious billing issue. I signed up for internet and TV service on May 5th, yet I still have no service. Despite this, your company has billed me twice, including an ACH withdrawal of $268.23 on June 3rd.

Today I was told that you will not refund the $268.23 until service is installed, and that installation may take several months. This means you are holding my money for a service you have not provided and cannot give a date for.

When I requested written confirmation of this policy, the representative refused.

This is not only poor customer service—it is a billing practice that violates basic consumer protection standards.

I am requesting: • Immediate refund of the $268.23 • Written confirmation that no additional charges will occur until service is active • A documented installation timeline

If this matter is not resolved promptly, I will escalate it to the appropriate regulatory and consumer protection agencies.