Subject: Disputed Balance for Inactive Xfinity Mobile Line

Hello,

I am writing regarding the outstanding balance of $51.24 on my Xfinity Mobile account.

I want to clarify that I have never used this mobile line, and it was not active. From the beginning, I did not want this line. When I first received a bill, I immediately contacted Xfinity Mobile customer service. The representative I spoke with told me that the line had been canceled and that there would be no payment due.

Unfortunately, the issue was not resolved. Since then, I have contacted Xfinity customer service multiple times and have also visited Xfinity stores in person. Each time, I was assured that the problem had been taken care of. However, I am still receiving notices about this balance, and now I am being warned about possible collections.

At this point, I am very concerned, especially about the potential impact on my credit score. Please review my account and let me know what steps I need to take to fully resolve this issue. I am requesting confirmation that this inactive line has been properly canceled and that the incorrect balance will be removed.

Thank you for your attention to this matter. I look forward to your prompt response.

Sincerely,

Amanullah