MinneapolisJeff's profile

Contributor

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34 Messages

Tue, Jun 21, 2022 8:44 PM

Stunned. Does the concept of a loyalty discount even exist?

Just got off the phone w/ Xfinity Cust Svc Retention Department, and for the first time ever, they didn't even make an effort to attempt to retain me as a customer.  The offers extended to me were baffling- they pushed the $10 autopay discount and $30 affordable connectivity program as ways of reducing my bill.  Before Covid, they used to have some discretion about crediting a fee here or there, or constructing a promo that was suitable for my needs.  This time they couldn't even build a package that actually lowered my bill (the rep ran through like 3 changes and was surprised that all of them came out to be more than what I'm currently paying).

I can't think of a word to describe the situation, I'm laughing because its just stunning that Xfinity for the first time is content with letting me walk and try a different service someplace else.  Just crazy.  What happened to Comcast's ability to negotiate?  Wow.

Accepted Solution

Contributor

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34 Messages

3 d ago

Thanks @XfinityJosephB for the discussion.  I'm still surprised at the lack of flexibility that is exhibited by Xfinity these days.  Unfortunately, I'll be moving on to another internet & television service provider at this time.

Of all the people that I know, I was one of the last stalwarts of cable services, mainly because Xfinity would bend enough to be competitive with pricing, but I guess those days are over.  I'm the last dinosaur to cut the cord in my family LOL.

Good luck to everyone else, hope you get your billing issues resolved!

Official Employee

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503 Messages

4 d ago

I know that is not the experience we want you to have! If you would like, I can also take a look at your account and see what I have available for you. Can you send me a DM with your name and address? You can do that by following these directions: 

To send a direct message you may need to:

Click "Sign In"

Click the "direct message" icon

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

Contributor

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34 Messages

@XfinityJosephB​ DMs sent

Official Employee

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503 Messages

4 d ago

Awesome! I am going to be taking it from there for you! 

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