ckaye99's profile

New Poster


2 Messages

Fri, Oct 22, 2021 7:17 PM

Stunned at unwillingness to offer any promos to existing customer

Been with Comcast a few years, and my two year TV/Internet contract pricing ran out a month ago. I called the "customer loyalty" department (which ironically values neither their customers nor their customers' loyalty - I wonder if they consulted George Orwell's ghost on this one), went through the "let's see what we can do" rigmarole, and was told that the best they could do was a $1/month savings over the out-of-contract rate. Seriously? I find it amazing that in a time when cable providers are hemorrhaging customers, Comcast is unwilling to do anything to retain their remaining customers. Maybe the idea is that by charging their existing customers much more, they'll be able to mitigate the declining revenues resulting from people fleeing in droves. I'm going to make one more attempt at finding a rep who's a little more motivated, then I'm gone. I just don't understand how they fail to realize that the only thing they can compete on is pricing - not content, not technology - just pricing. In the olden days, before streaming, and when a customer was geographically locked into a certain cable provider, the providers had more leverage. But those days are gone. In the absence of decent pricing, why would anyone choose Comcast over the other options?

Official Employee


419 Messages

1 m ago

Hello @ckaye99 and thank you! I really appreciate you being a member of the Comcast Family! Our team of Billing gurus would love to research new promotions for you. Can you direct message us your name and address, please? Make sure you are signed in with your Xfinity credentials.

  1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
  2. Click the "New message" (pencil and paper) icon
  3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
  4. Type your message in the text area near the bottom of the window
  5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

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