Frequent Visitor
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10 Messages
Stuff In Cart
In trying to upgrade my Peacock to Plus level, I somehow got some other stuff in the cart. If I add the Peacock Plus selection, the monthly cost gets added to these other very costly items. So, I can't check out. I can't find a way to delete items out of the cart to get it to zero so that I can add my Peacock Plus upgrade. How do I empty the cart without checking out?
XfinityThomasA
Official Employee
•
3.6K Messages
4 hours ago
Visit the https://www.xfinity.com/streamstore and sign in with your Xfinity ID and password.
Select the Peacock tile.
Choose the Premium Plus option.
Click Update Cart to review and apply the change.
To help troubleshoot, could you let me know what other charges or items are appearing in your cart? Are you able to deselect the Premium Plus option and then click Update Cart again? If you're receiving an error message or seeing any specific notification, please share those details as well.
Please note that these steps apply only to Peacock Premium subscriptions that were activated online through Xfinity. If you subscribed directly through your Xfinity TV Box, the upgrade and cancellation process is different. You can find instructions for managing that subscription here: Manage your Peacock subscription on Xfinity - Xfinity Support
We'll get this sorted out and be happy to continue troubleshooting with you once we know a bit more about what you're seeing.
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