Stuff In Cart

In trying to upgrade my Peacock to Plus level, I somehow got some other stuff in the cart. If I add the Peacock Plus selection, the monthly cost gets added to these other very costly items. So, I can't check out. I can't find a way to delete items out of the cart to get it to zero so that I can add my Peacock Plus upgrade. How do I empty the cart without checking out?

Responses

Oldest First

Selected Oldest First

XfinityThomasA

Official Employee

•

3.6K Messages

4 hours ago

Hello, Krewzer! Thank you for reaching out to us for assistance with the self-service account change options. I'm happy to help! If you subscribed to Peacock Premium through Xfinity online and would like to upgrade to Peacock Premium Plus, please follow these steps:

Visit the https://www.xfinity.com/streamstore and sign in with your Xfinity ID and password.
Select the Peacock tile.
Choose the Premium Plus option.
Click Update Cart to review and apply the change.

To help troubleshoot, could you let me know what other charges or items are appearing in your cart? Are you able to deselect the Premium Plus option and then click Update Cart again? If you're receiving an error message or seeing any specific notification, please share those details as well.
Please note that these steps apply only to Peacock Premium subscriptions that were activated online through Xfinity. If you subscribed directly through your Xfinity TV Box, the upgrade and cancellation process is different. You can find instructions for managing that subscription here: Manage your Peacock subscription on Xfinity - Xfinity Support
We'll get this sorted out and be happy to continue troubleshooting with you once we know a bit more about what you're seeing.

4

0

Krewzer

Frequent Visitor

•

10 Messages

@XfinityThomasA

When I log into Xfinity stream store, I get a black page with one button that says, “Build Your Plan”. When I select that button, I get a page that says, “400 Bad Request”; “Request Header or Cookie Too Large”. The URL is: https://oauth.xfinity.com/oauth/authorize?client_id=x--d2.prod.new.cmsplatform&response_mode=form_post&redirect_uri=https%3a%2f%2fcontent.xfinity.com%2fsignin-cima&response_type=code&state=OpenIdConnect.AuthenticationProperties%3dn7SzGh1KA-ZKI0n1FK0Qph14UcBufu5QtFbbGjVStbFZAe0_jHj5tgHiZE6SNW34d1Qnm9eg5kv9HhWXTx_lzZhBpeLOv7zp9uZJb6by9kaQe815_Wz7ZCTQ97gDMlQhDmNDsQ2Fj5w9HBVy6lUu6LZXQk_2Me9NL6gD537In79-WoKk4kL0RJu_xJUvoYI-9g1qnNXxnjPisSH0ZhzSH919HVOmKVVM50BiDmMQHHg0P17zprtb7KtOx3El_AUfM3ByZ5NMDCLtrelYwfemy1VE2p4sBzC7tTBJedXdJtqCcZ3mE9ElVuWu-AhiK65Sv9zl71w7UK5PByQuAmLTqYImuGbzB8LH0AnzQreJ3g60mUsyXkuc1oHDJJlDk_rUN_3TZQEKhVbzXnTFjr_EfS3D4Yc&max_age=900

I didn’t get this before. Earlier when I went to the streamstore I got the page with all the different streaming services just like you indicated. I can’t get that anymore – only the “400 Bad Request” page.

Like

Reply

3 hours ago

0

XfinityThomasA

Official Employee

•

3.6K Messages

Krewzer - Thank you for sharing that information. I can certainly understand how frustrating it can be when something isn't working as expected, especially when you're trying to access your account or complete an important task.

To help narrow down the cause, have you had a chance to try the following troubleshooting steps?

Clear your device's cache and cookies.
Try accessing the site using a different web browser.
Attempt the same action from another device, if one is available.

Please let me know the results of those steps, and we'll continue working through this together to get things resolved. Our team can also help with plan changes and would appricate the oppurnity to assist with yours. We've had some great new promotions roll out which we can review together if you're open to it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

Like

Reply

3 hours ago

0

Krewzer

Frequent Visitor

•

10 Messages

Used a different browser and got the page you mention. Despite being a different browser, it still had my Cart showing $525.08. That amount is under the category: Internet / TV & Streaming / Home Phone. Here are the detailed charges:

Limited Basic, Expanded Basic, Digital Preferred Tier $272.59/mo. No term contract;

Peacock Premium $0.00/mo.; Gigabit Plus Internet $0.00/mo.;X1 Cloud DVR $14.00/mo.; Service to Additional TV with TV Box $14.00/mo.; Xfinity WiFi Gateway $15.00/mo.; ESPN Unlimited $0.00/mo.; Netflix Standard $219.49/mo.; Netflix Standard $0.00/mo. App upgrade.

After I selected Peacock, it allowed me to change the selection to the Plus version and added $6 to the Cart total making it $541.08. I then removed the Plus version and the Cart returned to $525.08. So it seems I can’t add the Peacock Plus without taking on a huge cost for other stuff.

Like

Reply

3 hours ago

0

XfinityJeffB

Official Employee

•

436 Messages

Hello Krewzer, I am saddened to hear about your issues, and I want to try to help.

Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

How to Send Us a Direct Message:

Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

Like

Reply

2 hours ago

0

Billing

Krewzer

Stuff In Cart

XfinityThomasA

Krewzer

XfinityThomasA

Krewzer

XfinityJeffB

New to the Community?