Visitor
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1 Message
Student iPad Promotion – Unexpected Cellular Charges
Hi! I’m reaching out about an unexpected charge on my account. When I set up a new Xfinity WiFi account for my student housing this summer, I took advantage of the student savings promotion that included an iPad. At the time, I was told that the iPad also came with free cellular service as part of the promotion.
I don’t actually use cellular service on the iPad; I only use it at home while connected to WiFi. However, I recently noticed that I’m being charged $25 per month for the cellular service.
Since I understood the cellular service to be included for free when I signed up, I would like to cancel the cellular service so I’m no longer charged the $25 monthly fee. I’d also appreciate it if you could review the charges that have already been added to my account and see if they can be refunded or credited, since I was told there would be no monthly charge for this service.
Thank you so much for your help!
XfinityKam
Official Employee
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374 Messages
10 hours ago
@user_59f0hw Thank you for bringing this to our attention here on Forums, I know being a student takes a lot of commitment and work and having devices to help along the way can be useful. I would like to take a look at your account,
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