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user_rnerpl
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Visitor

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09/27/2026 6:35 PM

Student Discount Expired - Request for Account Review

Hi Xfinity Support, I’m a second-year master’s student and an existing Xfinity Internet customer. My student promotion recently ended, and my bill increased.

I’m still enrolled as a student. Could you check whether my student rate can be renewed or whether another offer is available for my account?
I’m happy to provide account details privately if an Xfinity employee invites me to send a direct message. Thank you!

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4 hours ago

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Community Best Answer

XfinityJohnG

Official Employee

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3.2K Messages

4 hours ago

Thank you for reaching out to our team here about that promotion expiring. I will be happy to check on the best options we have for your service from here. In order for me to do that I will have to ask you to send me a direct message with the full name and complete address for your service. To send a direct message. 

 Click "Sign In" if necessary

  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

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