Visitor
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1 Message
Student discount and mastercard gift card not applying to my order
I am moving to a new apartment on august 1st, and I am interested in the 1 gig plan. The xfinity.com/student site states that the 1 gig plan will be $50 per month. My account is verified as a student yet the discount is not applied to my order, as it is still $60/month and does not list the student discount in the discounts section on the review order screen. Additionally, the plan is supposed to give me a $200 mastercard gift card, but this is not mentioned anywhere in the order review, including the "included with plan" section. I have looked up how to fix this issue and nothing is working, but this is a large amount of money that I feel cheated out of. Please help.
XfinityDuron
Official Employee
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911 Messages
2 hours ago
I will be more than happy to address your concerns. To begin, would you mind sending me your name and the address to your account in a Direct message?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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