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Visitor

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2 Messages

Thu, Sep 16, 2021 1:43 PM

Student Account Information

Hello,

I started my comcast service online and picked up the items in store. I selected a student account with the 1GB of internet speed and it was advertised that I would receive a visa gift card for doing so. However, I have heard nothing about this since being signed up for the first two months. How was I meant to receive it? Thanks for the help in advance and have a great day.

Accepted Solution

Official Employee

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492 Messages

3 m ago

Hi, @user_e80cdc. I can definitely understand wanting that gift card. I know that's a good amount of money especially when you are a student.

 

With any gift card offer there are a few requirements to be met, typically they include keeping the account in good status, as well as keeping the package for 90 days. If it's only been 2 months that's likely why. It usually is 14-16 weeks as a turn around time. Can you confirm when you started the services? You can also go here https://comca.st/3lwXEZm to check out the status of the gift card. 

Visitor

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2 Messages

3 m ago

I see, I started service 7/30/21 so I understand now. Thank you. 

Official Employee

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492 Messages

Oh, that will definitely do it! Some packages do require that you register if you are a student. I would check that out to be sure. You can log into https://comca.st/3ziqtNM go to settings and there will be an agreement tab that you can view to confirm. This link has a handy picture https://comca.st/3Alh0qr;

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