1 Message
Student account billing
Hi! I signed up for a student xfinity plan for $15 a month and paid $15 my first payment, but I just noticed that my charge for this month is $30. I wanted to know why I my bill increased, especially because it’s double the plan I signed up for.


XfinityAmira
Official Employee
•
4.9K Messages
3 years ago
Hello user_ka6rkb! Thanks for taking the time to reach out on our Forums. We appreciate you choosing Xfinity to be your service provider. My team is here to help and would be more than happy to further look into this billing concern for you. To best assist you, please send us a Direct Message.
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