1 Message

Tue, Apr 20, 2021 6:38 AM

Struggling this month.. not sure if I can ask fr an extension or how can I get my service back on as it was due today 4/20. :(

We really need our WiFi on and my payments from my small business on Etsy don’t come into my card until later this week. Our internet is off now because it was due today and the card has not loaded with my transfer from Etsy.com yet. Is there any type of assistance or extension I can get without any extra charges or changing my plan? Thank you so much... hope I can figure something out soon. 



Official Employee


73 Messages

21 d ago

Thank you so much for taking time out of your day to reach out to us here on the forums, @user_3cb33b! I know it's more important than ever to have a connection to rely on with more people working from home. Please send a private message by clicking the Peer to Peer chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to take a look at your options. 

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