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Saturday, January 11th, 2025 2:55 PM

Straight up lied to by Xfinity

I was duped into changing my current plan for a discount if I added phone service with Xfinity. Found out I had the best package which was a legacy package. Now I don't have Netflix or cartoon network and I'm paying more. I tried to cancel multiple times and each time was coerced into giving. Xfinity another chance. The best they could do was give me a 50 dollar credit, but I can't get my old package back.   Also phone service sucks, and we've only had it for two days. We have one bar in our home. 

Official Employee

 • 

1.5K Messages

2 days ago

 

user_uszxqh, We never want this to be your experience with us and never want you to feel this way. I am a part of the Corporate team and would like to take a look at your account and see what I can do to help. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

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