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user_uszxqh
1st Topic

3 Messages

Saturday, January 11th, 2025 2:55 PM

Straight up lied to by Xfinity

I was duped into changing my current plan for a discount if I added phone service with Xfinity. Found out I had the best package which was a legacy package. Now I don't have Netflix or cartoon network and I'm paying more. I tried to cancel multiple times and each time was coerced into giving. Xfinity another chance. The best they could do was give me a 50 dollar credit, but I can't get my old package back.   Also phone service sucks, and we've only had it for two days. We have one bar in our home. 

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4 hours ago

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XfinityAngie

Official Employee

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1.6K Messages

3 days ago

 

user_uszxqh, We never want this to be your experience with us and never want you to feel this way. I am a part of the Corporate team and would like to take a look at your account and see what I can do to help. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

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user_uszxqh

3 Messages

I responded as advised and received no support

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1 day ago

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XfinityBillie

Official Employee

 • 

3K Messages

@user_uszxqh Thank you for reaching back out. I do see that we had responded to your DM Saturday letting you know we needed to authenticate your account. I'll send you another DM now, please let us know if you receive it. We definitely want to help you resolve your concerns. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 day ago

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user_uszxqh

3 Messages

Not helpful. Xfinity wanted me to reduce my internet speed. And wanted to charge me more for what I had previously. There solution is pay more and lose more services. 

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4 hours ago

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