sjtorres's profile

New Poster


1 Message

Fri, Feb 19, 2021 8:00 AM

Storm credit

My lights were out 3 days. I was able to get credit for Monday but not the other two days & now the link is not working anymore. I would like to get the credit for the other two days too.



Official Employee


2.6K Messages

2 m ago

Hello, @sjtorres! Welcome to the Xfinity Forums.

We know how difficult this storm has been for many of our customers and we are absolutely here to help. If you were still without services despite having your power returned, we would be more than happy to review your situation and see if you are eligible for a credit.  Please send me a private message with your first and last name, as well as your service address so I can assist. 


 To send a private message, click my name "ComcastTambrey", then click "send a message".

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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