Thanks so much for taking the time to reach us via Xfinity Forums! We can absolutely help with closing/moving those services for you! We're available 24/7/365 at 1-800-XFINITY(934-6489). If this action is due to a military deployment, please notify us right away so that we can assist you properly during this transition. Please feel free to Direct Message us as well for assistance via Live Chat.
XfinityAlfonso
Official Employee
•
1.8K Messages
2 years ago
Good Afternoon @user_0522e9
Thanks so much for taking the time to reach us via Xfinity Forums! We can absolutely help with closing/moving those services for you! We're available 24/7/365 at 1-800-XFINITY(934-6489). If this action is due to a military deployment, please notify us right away so that we can assist you properly during this transition. Please feel free to Direct Message us as well for assistance via Live Chat.
•To send a direct message (private message);
Click "Sign In" if necessary.
Click the "Direct Message" icon in the upper right corner or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon.
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
See https://comca.st/3KQF8q9 for an example.
[Permission from and credit given to BruceW].
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