Stop service, why am I still getting billed

@user_a56b10 Thanks for creating a post. Since we do bill a month in advance, there is a chance that the next statement had already posted before the disconnection. However, our team can certainly look into this for you to make sure. Would you please send our team a direct message with your full name and full address?

To send a Direct Message:

Ensure you are logged in

• Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  • An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter to send it.