Stop Payment

Hi there, and welcome to Comcast @user_915e58. I am sorry to hear you are ill. I wish you a fast recovery. You are in the right place and we are happy to look into your payment.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Let me know if you have any questions.

@user_915e58 

I accidentally paid $70.00, I will be making the total $170.00 next week. I need to get refunded, I’ve been ill, and therefore, I made a mistake 

Usually a stop payment is done at the bank level, sometimes with a fee.