Stop Billing Me

How do I stop you from billing me for service that was cancelled in Nov? I called customer service and they transferred me to a number where I've been on hold for an hour. I emailed the CEO. Do I really have to get an attorney and sue you? And BTW, the service never worked in the first place.

Responses

EG

Expert

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108.3K Messages

13 days ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityDena

Official Employee

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2.8K Messages

13 days ago

I am sorry to hear you are getting billed for services that were canceled. I would be happy to take a look @user_madi85

Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

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U

user_iflh98

1 Message

12 days ago

I Understand User_Madi85 frustration I’ve been having a problem forever with Xfinity I have called ,chatted the same question why are you first off receiving credit for services I don’t have from my state assistance program? Next you sent 5 techs out to my apt I never got any services hooked up and I keep getting billed for services I never had now it’s becoming irritating and I’m confused how do I owe over 300.00 when I never had services I call the customer service line can’t get any live person because I don’t want any service and I don’t have an account so I get hung up on all the time I want know who do I get in touch with because this is too much I want this billing out my name I do have equipment but I’m disabled and don’t get around to return it can you come get it I need solution's now

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XfinityRichard

Official Employee

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1.6K Messages

Hi there, @user_iflh98 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the inconvenience you are experiencing trying to get your billing and account concerns addressed. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

Click "Sign In" if necessary
Click the "Direct Message" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

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12 days ago

0

Billing

user_madi85

Stop Billing Me

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EG

XfinityDena

user_iflh98

XfinityRichard

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