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user_fa0ajw
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09/05/2026 7:32 PM

STOP BILLING ME FOR ACCOUNT I DO NOT HAVE

Xfinity Mobile keeps automatically billing my debit card for an account I do not have. Over the past year I have waisted hours of my life trying to get the autopay turned off & the account cancelled, but xfinity mobile will not allow me access to the account to close it.Today, I actually received a credit for last months payment, but immediately after, they charged my account for this month which was nearly twice the amount!  After reading this forum, it seems this has been an ongoing issue with Xfinity Mobile for years.

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55 minutes ago

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XfinityMarcus

Official Employee

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2.3K Messages

55 minutes ago

user_fa0ajw thank you for using the Xfinity Community Forums page to reach out regarding being billed. We certainly don't want to charge you for any services that you do not have, let's get this corrected together. 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us:

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

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