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R0ssjm
1st Topic

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Friday, October 4th, 2024 5:21 PM

Stonwalled

Xfinity failed to honor an extension of the extension I have it all it was 5 more days. Now I'm getting stone walled to pay past due balance to talk to a rep what is this?
I even saved the transcript of them approving it, they never said my services would be cancelled. 

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1 month ago

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XfinityMarcus

Official Employee

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998 Messages

2 months ago

 

R0ssjm thank you for reaching out today via Community Forums. We are really big on accountability and keeping our word, as this is the best way to ensure a positive customer experience. The last thing I would want is to be told one thing and experience another, so let's look into this extension cocern together. We will reach out to you via the direct message you already sent us earlier and circle back here afterwards.

 

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user_f1lxag

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I have my own stonewalling issue that I need your help with. At least two tickets were created to supposedly address the issue, but they were closed the same day without comment or resolution. I was then told to email Xfinity (but no email address was provided) or visit a local Xfinity store. On the second store visit the assistant manager shared his email address with me, and he has assured me that my concern was forwarded to someone else in management (name or email address not disclosed). After multiple follow up emails, I have still not heard a thing three weeks later. Long term Diamond customer getting jerked around by a company I have not disdained until now.

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1 month ago

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XfinityLinda

Official Employee

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1.4K Messages

@user_f1lxag Thank you for connecting with us about your ticket concerns. We are happy to assist. Please find the best board to author your question or concern, and post your question publicly. This will open a ticket in our system for us to assist. We look forward to your post.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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