Stonewalled 3x

Hi I’m trying to cancel my plan

I’ve called 3 separate times throughout the past month or so.

first time was because I got a huge bill of 114 and they said It will be fixed, plan would be adjusted.

second time was after seeing that the plan wasn’t adjusted and got billed the 114. They said they put in the order but It had an error and didn’t go through. No one told me this phone/email or anything. They said they couldn’t fix it or reserve charges or anything. Mind you I want on the phone 3-4h and got routed to some many teams and managers. Terrible service.

I charged back from my card and just started calling other providers.

I called a third time to cancel the plan but apparently they can’t because I have a pending balance and she couldn’t transfer me or anything. then the lady just hung up.