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user_817f3b
1st Topic

Visitor

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2 Messages

Thursday, October 6th, 2022 2:35 PM

Closed

Stingray Qel

I would like to cancel the Stingray Qel service being charged on my monthly bill.  I never requested this service.

Question

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Updated 

2 months ago

70

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XfinityCrystal

Official Employee

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526 Messages

8 months ago

Hello! Please send me a private message with your full name and full address. I can most definitely take a further look at this issue. To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”.

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user_817f3b

Visitor

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2 Messages

@XfinityCrystal​ There is no chat icon next to the bell in the upper right corner.

8 months ago

0

user_050fae

Visitor

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2 Messages

2 months ago

Exactly. Called and asked for it be cancelled. Can’t cancel it yourself. Never asked for it. Isn’t this fraud?  

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XfinityRichard

Official Employee

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327 Messages

Hi there, @user_050fae ! Thank you so much for reaching your Digital Care team. Thank you for your patience while you waited to connect with me. I'll be more than happy to look into your subscription concerns. Please be assured you reached the right person to assist you. Can you please DM me your first and last name along with your full service address so that I can assist you further?

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon 
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it
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2 months ago

0

EG

Expert

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98.9K Messages

2 months ago

@user_050fae 

Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 6-month-old dead thread is now being closed.


For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on an old thread can delay getting help.

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