STILL WAITING ON SUPPORT since you deleted the review section

I have been issued a credit since March 23 2026, for a product your employees added to my bill without my consent. Since then the credit has "disappeared" though your customer service rep said it my future bills would be paid through the credit today I was told I owe two months plus a late fee. This is the WORST 6 months of service in my life. I cannot wait to cancel. I am currently on my 5th hour of fighting with support because they have no history of the credit they gave. 0 stars

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XfinityChristy

Official Employee

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2.7K Messages

10 hours ago

welcka24 I am really sorry you are dealing with this. I understand how upsetting it is to be told a credit was issued and then have it disappear, especially after being reassured it would cover future bills. Having charges resurface along with a late fee and spending hours trying to get answers is incredibly frustrating, and I can see why this experience has left you feeling exhausted and unheard. I would like the chance to look into this more closely and help get clarity on what happened with the credit on your account. Please send us a direct message with your full name and service address, so I can review the details and see what options are available to help resolve this.

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welcka24

STILL WAITING ON SUPPORT since you deleted the review section

XfinityChristy

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