Visitor
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2 Messages
Still waiting for refund
Hello. In June, I was told by customer service that I would be receiving a refund for my upcoming Xfinity service since I was charged for a month in which I had no xfinity service. However, I have still not received the refund and have been charged each month since as normal. Please advise. Thank you!
XfinityNatalie
Official Employee
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306 Messages
8 hours ago
Greetings, user_szv4g8! Thanks for reaching out on this lovely Sunday on our XFINITY Community Forum. I know it can be quite a frustrating experience when your refund hasn't been reflected as expected. Rest assured, you have reached the right team to assist you! Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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