Skip to main content
VBaymax36
1st Topic
1st Reply

Visitor

 • 

4 Messages

11/07/2026 3:25 PM

Still says 0.00’s 😐

So I pay my bill on the 4th of every month to get it out of the way so I can focus on my other bills that are coming up. And now with this new update you did, I’m being forced and locked out of this option. Your AI is useless, cannot comprehend what I’m simply asking for. I like to pay it early so I can move on with a peace of mind. Please fix this problem. I’m not happy with this update.

Question

 • 

Updated 

3 minutes ago

20

3

0

Oldest First
Selected Oldest First
XfinityEricB

Official Employee

 • 

3.8K Messages

8 hours ago

 

VBaymax36 Thanks for reaching out to us today about your bill payment concern after a recent update. When you say you are locked out of the option to pay on the 4th, what message to you get when trying to make a payment or is the issue that you are making a payment before the newest bill cycle starts making the current balance $0 due at the time you want to pay?

 

2

0

VBaymax36

Visitor

 • 

4 Messages

4 hours ago

I believe it’s set on Auto pay but I would rather pay it manually to get it over with then having it pay itself when I don’t have the money available for it. That’s why I pay it on the 4th so I can have that paid and focus on my big bills.

1

0

XfinityAmira

Official Employee

 • 

5.2K Messages

Thanks for confirming VBaymax36. The new billing changes may impact the date customers' bills are ready, their due date, and when their automatic payment is processed. You should still have the ability to pay your bill early once it's due (which is different from the automatic payment date). Let us take a look at your account so that we can review the billing with you. Please send us a Direct Message. Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message” (upper right corner of this page)
 • Click the “Start new conversation" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

3 hours ago

0

VBaymax36

Visitor

 • 

4 Messages

3 minutes ago

I’m also Paperless Billing as well so I don’t know when I have to pay it.

0

0

forum icon

New to the Community?

Start Here