Still says 0.00’s 😐

Question

So I pay my bill on the 4th of every month to get it out of the way so I can focus on my other bills that are coming up. And now with this new update you did, I’m being forced and locked out of this option. Your AI is useless, cannot comprehend what I’m simply asking for. I like to pay it early so I can move on with a peace of mind. Please fix this problem. I’m not happy with this update.

XfinityEricB · Answer

VBaymax36 Thanks for reaching out to us today about your bill payment concern after a recent update. When you say you are locked out of the option to pay on the 4th, what message to you get when trying to make a payment or is the issue that you are making a payment before the newest bill cycle starts making the current balance $0 due at the time you want to pay?

Billing

VBaymax36

Still says 0.00’s 😐

XfinityEricB

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