Still no refund

I have been told repeatedly that I would receive my $205 refund for almost two months now. I was told it would be sent to my last payment method, and I would also receive an email about the refund. I received an initial email stating I was entitled to the $205 refund, with instructions on how to receive it. A minute later, I received another email stating it was canceled. I contacted customer service by phone and in-app chat at least 15 times. A few days ago, I was told over the phone that it was processed and could not be returned to the last payment method, and a card was sent out on the 11th. I have not received any further emails. The representative could not explain why it was not returned to my payment method, which was my active bank account debit card. I still have not received anything and cannot get any answers. $205 is a significant amount of money!