Still No Cancellation Confirmation After Two Weeks

Hello,

I called Xfinity approximately three weeks ago to schedule cancellation of my Xfinity service. It's now been nearly two weeks since my scheduled cancellation date, and I still haven't received any confirmation that my service was disconnected. My Xfinity account also continues to display my previous bill, which is now past due. I have the confirmation number from my original cancellation request.

Could you please confirm whether my cancellation was successfully completed, whether billing stopped on the correct date, and whether I should wait for my adjusted final bill?

Thank you!