thplungis's profile

Regular Visitor

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1 Message

Tue, Dec 15, 2020 8:00 AM

Still haven't received $50 prepaid card for returning Xfinity equipment

Another user had a similar issue to mine and is linked below. Returned Equipment, didn't get the promised $50 credit, and I am getting billed for the equipment.

 

After leaving Xfinity I received an email on September 14th stating I was eligible to receive a $50 prepaid card for returning my Xfinity equipment. From the email:

"The offer was available until 10/02/2020 and gift cards were to be sent 6-8 weeks after we receive your equipment returning"

 

September 24th: Received a confirmation email from Xfinity that my return was being processed.

 

October 1st: Received confirmation email from Xfinity that my return is complete

 

Today: Still waiting on the $50 prepaid card. I reached out to Xfinity a few times and haven't had any luck. Nobody seems to know what I am talking about. @ComcastMichael you had helped the individual in the other linked post. Hoping you could assist me with mine. 

Responses

Again

Expert

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25.8K Messages

6 m ago

@thplungis 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  

Official Employee

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375 Messages

6 m ago

@thplungis Thanks so much for taking the time to reach out to us regarding your gift card concerns. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your home and we want to do all that we can to assist. I would like to look further into the gift card concerns Can you please reach out through private message with your first and last name, name on the account if different, service address and account number? If you’re having trouble locating this information, you can also reference our world-class MyAccount app to view all of your account details by the simple touch of your fingertips! Please follow the process here to learn how to obtain that information: comca.st/30x1qW2. 

Frequent Visitor

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6 Messages

6 m ago

That's their way of doing business, promise you anything but in the end they are lying. Horrible company to do business with.

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