2 Messages
Still have not heard back from Xfinity....
I called in regarding my inability to be signed into my Peacock and Paramount+ several weeks ago. Like always, I was promised a callback that day. Like always, I did not receive a callback that day. I was also told that I would receive credit on my bill for months of back pay where these 2 platforms were inaccessible to me. I do not see that reflected on my bill. I'm currently paying for services I am not receiving. I can log into Peacock through my phone then project it onto my Chromecast, but I should not have to do that. Paramount+ is completely blocked off to me. I would like a call back to either [Edited: "Personal Information"] or [Edited: "Personal Information"]. I will escalate this issue if it is not resolved by the end of this week.
Thank you,
Lisa [Edited: "Personal Information"]
XfinityEmilyB
Official Employee
•
1.7K Messages
2 months ago
@user_si6hj4 Thank you for reaching out to our community forum so we help you get access to the streaming apps you pay for. We're a team of experts dedicated to addressing all your questions and concerns and we'll work alongside you to advocate for the best possible resolution :).
Have you followed these instructions to activate the apps? Can you desribe the issue you're running into during the activation process?
0
0