Visitor
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1 Message
Still got new bills after cancellation
Still got new bills after cancellation
I cancelled my internet service on last December before my paid billing cycle. I've called customer service, Chatted with online assistant to make sure the service has been canceled. I should see a refund of the extra days after the cancellation, however, I am still got monthly bills with a late fee.
XfinityLinda
Official Employee
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2.5K Messages
10 hours ago
We appreciate you reaching out to us here in our community,@user_oshiba. I know it can be frustrating getting an unexpected bill. We'll have to take a closer look to make sure your account was closed. For this reason, we'll need to get your full name and complete service address in a Direct Message, so we may access your account for review. You can send it over when it's convenient for you.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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