Visitor
•
1 Message
Still got a new bill after cancellation
I cancelled my internet service on 3/13/2026, and have returned the equipment to the store. However, I am still got a bill of $85.87 for a new month. My last paid service period was 2/23-3/22, so instead of a new bill of $85.87, I should see a refund of the extra 10 days after the cancellation. That said, in the "Upcoming Charges" page, I see a negative amount of -$114.07, which probably includes the refund and the new bill, but it's very confusing. The online assistant was not helpful. What can I do to fix it?
EG
Expert
•
116.8K Messages
21 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityMarshante
Official Employee
•
987 Messages
20 hours ago
Hello @user_0dct87, thank you for taking the time to leave a post. I completely understand how this situation can feel frustrating and a bit confusing. When a disconnection order is submitted, it first goes into a pending status with a bill stop date attached. This is why a new statement was generated
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
Thanks @EG
1
user_ro4nmy
Visitor
•
1 Message
16 hours ago
Hello
I also have tried to cancel services with Xfinity/Comcast back in February, on the phone, at the store and online. I was told that the services would be cancelled within 12-24 hrs. that did not happen. I received last month's bill for the full amount, was told I had to pay, and that I would see the credit in the March bill. This did not happen, and I now have to pay March bill and was told by a representative that I would see the credit in the April bill.
I certainly hope you get better service and resolution of your cancellation than I received, and Im not believing what I was told.
0
0