Still got a bill after cancellation

I didn't realize that apparently this is a problem that Xfinity has and it's a very common but I've literally talked to two live agents and for some reason after a month and a half I'm still getting billed for Internet that I'm not using even though I live in a different country.

Can anybody who's experiences situation before tell me if it's been resolved?

Responses

Oldest First

Selected Oldest First

EG

Expert

•

117K Messages

8 hours ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

XfinityGabriel

Official Employee

•

3.1K Messages

8 hours ago

user_wz6sn9, HI there! Thanks for taking the time out of your Saturday to reach out. I can undersand the inconvenience caused by getting billed for services at a location you no longer live at. This is definitly not the experience we like to hear about. We are the right team of specialized experts to assist with this over social media. We can help. In some cases, a bill can still be generated after cancellation if the account wasn’t fully closed, a final bill was pending, or equipment wasn’t marked as returned correctly. The good news is this can be resolved, but it usually requires someone to:

Confirm the exact cancellation date
Verify the account is fully closed
Remove any post‑cancellation charges
Issue a credit or adjustment if needed

If you’d like, we can investigate this further on our end. To get started, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

0

Billing

user_wz6sn9

Still got a bill after cancellation

EG

XfinityGabriel

New to the Community?