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MissyLaneous
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Rousing Repartee

Contributor

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1.1K Messages

Sunday, February 26th, 2023 5:18 AM

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STILL getting error msg when trying to pay

For the last 8+ years, I have always paid my bill online using the Xfinity website. I like to pay early.

Since my last pmt (late Dec/early Jan), when I try to pay on the site, the error is "unable to process pmt for amt entered". The phone system won't accept pmt either.

I could mail it via my bank but I'm worried it would not be accepted. (I will not use Auto pay for any business.)

Help, please. Thanks!!

Question

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Updated 

2 years ago

639

1

0

CCKrystal

Problem Solver

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385 Messages

2 years ago

Good evening @MissyLaneous. Thank you for reaching out to our team for assistance on our Community Forums page. I am sad to read you have been experiencing issues with making your payment to us though our Xfinity website. No worries we are here to help. If I may ask, have you tried paying through the app, and if so are you receiving the same error message? Thank you kindly. We look forward to getting this resolved together. :)  

4

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MissyLaneous

Contributor

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1.1K Messages

@XfinityKrystal​ I have an old smartphone and I don't use apps. 

I have continued to try using 3 different browsers and YES I clear cache and cookies each time: same error! This has been going on for TWO+ weeks.

I am convinced there is an issue somewhere in my account: why can't someone look into this please?

I can't afford $30+ for a taxi to pay in person, and I have NO confidence a mailed pmt will be posted due to this error.

I am at my wit's end. Please help. Thank you.

2 years ago

0

CCKrystal

Problem Solver

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385 Messages

Thank you for letting us know @MissyLaneous. We appreciate the steps you've tried to resolve the issue. Would you be so kind and send us a direct message, so we can assist further. :)

"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:

  • Click "Sign In" if necessary
  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
  • As you are typing a drop-down list appears. Select "Xfinity Support" from that list
  • An "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to send it

 

I no longer work for Comcast.

2 years ago

0

MissyLaneous

Contributor

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1.1K Messages

Sorry but I don't see an option to mark this as an Accepted Answer.  

2 years ago

0

user_h73wd8

Visitor

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1 Message

[Edited: "Inflammatory"]  I gave up trying to pay them because their system is horrible

(edited)

2 years ago

0

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