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user_e1iund
1st Topic

2 Messages

Wednesday, July 24th, 2024 10:47 AM

Still getting charged

Hi, why am i still getting charged after stopped the service for 7 months since december? Everytime I called they say you won’t be charged next time but still! You even sent debt collector for us. Please resolve this issue I’m sick of it.

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11 days ago

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XfinityJosephA

Official Employee

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1.4K Messages

2 months ago

Hello, @user_e1iund thanks for sharing this experience with us. Our team can help, but we need to work in a direct message to review the closed account and billing details. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." It's next to the bell icon on the right side of the page

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user_e1iund

2 Messages

Hi!

I just a got a new mail again and guess what? it's the charge again by a debt collector. How??

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11 days ago

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XfinityXanadu

Official Employee

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299 Messages

Hi @user_e1iund it looks like we have a DM started so I'll work with you there so that we can keep your account information private.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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11 days ago

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