Visitor
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1 Message
Still getting charged YEARS after returning equipment
Hello, I recently saw that I am getting charged for leasing two routers when I only have one, and I returned the older one when I initially moved 5 YEARS AGO. I understand that it is on me to check my bills and charges but $15 a month for 5 years is $900 that I have been charged for something I don't have. I am not sure what to do at this point.
Thanks
Accepted Solution
XfinityRaul
Official Employee
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2.2K Messages
5 hours ago
@user_14l6ia Thanks for making us aware that you're still getting charged for a modem you've already returned. I would be more than happy to review your account to see what options we have to resolve this billing issue.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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XfinityRichard
Official Employee
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2.4K Messages
10 minutes ago
It was a pleasure, @user_14l6ia working with you in private and getting your account concerns addressed and resolved. We do appreciate you and your business.-Richard
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