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user_1fd33w
1st Topic

Visitor

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1 Message

09/10/2026 3:16 PM

Still getting bills after returning the gateway

I returned the gateway about a month ago and I‘m still getting the bills!

I have the receipt of that makes it easier.

please help!

Question

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Updated 

49 minutes ago

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EG

Expert

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120.8K Messages

56 minutes ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityBenjaminM

Official Employee

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3.3K Messages

49 minutes ago

 

user_1fd33w Hello! Thank you for reaching out. We are sorry to hear that you're still seeing a bill. We'll be happy to look into this further and see what we can do to help. Please send a Direct Message with your full name and address.

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "Start a New Conversation" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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