U

Visitor

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2 Messages

Thu, Nov 24, 2022 8:01 AM

Still getting billed after cancellarion

So frustrating that I had to call my bank pay a fee to stop payments from my checking. 

My ex fiancee had an account with my checking account on it. She cancelled the account 11/9. I ask when they will fully cut off service, they said 11/20. I asked if ill get billed again. I was reassured that theres an zo more payment. But on 11/14 a payment kicked in. I tried trying to tak to a live agent. No avail. Pretty upset about the extra payment. I need to get a refund. 

EG

Expert

 • 

96.8K Messages

6 days ago

Concern moved here to the Billing help section for greater exposure to the Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee

 • 

179 Messages

6 days ago

@user_681a9d  Hello, thank you for reaching out to us through our Xfinity Forums Community, and thank you for your patience while awaiting our response. Happy Thanksgiving to you and your family. I understand you are having a billing issue with payment after cancelling service. We are happy to investigate and figure this out for you. 

 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

See  https://comca.st/3KQF8q9 for an example.

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

See  https://comca.st/3KQF8q9 for an example.

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